Shipping policy

What locations do you ship to?

Currently, we only ship within New Zealand

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through our domestic warehouse. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 1-3 business days, but most orders are sent overnight. Depending on your location, you might receive items much earlier. Rural shipping can take up to 5 days.

Please allow extra time during our busy season as postal delays are out of our control. Tracking information, including the carriers, is provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info@codyjay.co.nz for additional assistance in this matter. 

Will I receive a tracking number for my package?

Tracking numbers will be sent via email as soon as we ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent via the couriers and have a tracking number. If your order happens to get lost in transit or returned to us for any reason, we have your back! The courier service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are tracked, we will contact the courier provider on your behalf to place an investigation to find the package. If the courier provider has lost the package we will replace the order and process a claim with the courier provider.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us at info@codyjay.co.nz as soon as possible and we will do everything we can to help you resolve any situation that we have control over.